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You are here: Home page > Service: Remote and On-site Assistance

Service: Remote and On-site Assistance


Our team of experts and maintenance technicians is at your complete disposal to provide information about our services, resolve a problem over the phone or schedule a service call at the establishment.


After-sales service is a crucial point for every production department. Even with perfect installation and proper maintenance, problems due to wear and environmental factors can still occur. In these cases, how quickly the service acts is a vitally important factor.


To this end, we have assembled a team of experts with in-depth knowledge of our machines and many years of experience resolving the problems that can occur with use.




Remote Assistance
PRISMA INDUSTRIALE S.r.l. has a remote assistance service available that is extremely efficient in immediately putting the machine back in conditions to start production again and reducing production downtime costs to a minimum


Request remote assistance via E-MAIL


Chat with our technicians via WHATSAPP


Chat with our technicians via TELEGRAM


Chat with our technicians via SKYPE





On-site Assistance
Our team of technicians is available for on-site service calls, re-establishing optimal work conditions and guaranteeing proper instrument operation. It is also possible to schedule service calls to assess the option of revising the machine or updating the software.


On-site assistance request







Learn more about our Services