Remote and On-site Assistance
Assistance
Our team of experts and maintenance technicians is at your complete disposal to provide information about our services, resolve a problem over the phone or schedule a service call at the establishment.
After-sales service is a crucial point for every production department. Even with perfect installation and proper maintenance, problems due to wear and environmental factors can still occur. In these cases, how fast the service acts is a vitally important factor.
To this end, we have assembled a team of experts with in-depth knowledge of our machines and many years of experience resolving the problems that can occur with use.
Remote Assistance
PRISMA INDUSTRIALE S.r.l. has a remote assistance service available that is extremely efficient in immediately putting the machine back in conditions to start production again and reducing production downtime costs to a minimum.
On-site Assistance
Our team of technicians is available for on-site service calls, re-establishing optimal work conditions and guaranteeing proper instrument operation. It is also possible to schedule service calls to assess the option of revising the machine or updating the software.